Frequently asked
Clear answers.
How do I order a test?
Choose a test, add it to your cart and check out. Ordering goes live once payment is connected. [VERIFY] Payment status.
Is it safe?
The sample is taken by the user with a single-use device, following the partner laboratory's instructions. The device does not analyse blood; testing is done only in the laboratory. [VERIFY] Safety procedure and rejected-sample handling.
What is capillary collection?
A small capillary blood sample taken from the upper arm with a single-use device. Not every test allows it — it is only offered when the laboratory confirms it for that test.
Who analyses the sample?
Partner laboratories, once confirmed. Hemo Kit coordinates the process and displays validated results. [VERIFY] Laboratory names.
How does delivery work?
For kit-based services the kit is delivered to your address. For a visit, you choose a time slot. [VERIFY] Service area and fees.
How is my data protected?
Health data is never shown on a public tracking link. We use separate consent. See the Privacy Policy.
How do refunds work?
Refund and cancellation terms will be published before launch. [VERIFY] Refund policy.
Can I cancel my plan?
Yes, at any time. The next payment is not charged after the cancellation date.